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Why is communication so important in the Intelligent Management offering?

Troubled relationships and fractures in teamwork in business often trace back to communication breakdowns. Problems in communication can have an adverse impact on: costs, risks, job satisfaction, customer service, individual performance, corporate performance, stress, and absences. Better communication enhances: customer relationships, supplier relationships, teamwork, creativity, loyalty, clarity, reliability, and staff retention.

Of course, all outside companies say they deliver tangible benefits. How can Intelligent Management make this claim with regard to assisting with stress management?

There are very real commercial reasons for tackling stress in the workplace. Not least reduction of absenteeism; less likelihood of healthcare of litigation costs; lower staff turnover; less injury and sickness.

OK, but you even make the claim that management training and development saves money. How do you work that out?

Your organisation’s underperforming individuals and teams and staff resignations incur hidden costs that soon add up. Imagine the costs in losing a member of staff. Not just direct costs in terms of money and effort, but indirectly in terms of time, energy and money spent on advertising, interviewing, and getting a new member of staff integrated into the business and up to speed.

Intelligent Management’s mediation, mentoring and advisory services reduce the cost of such problems and increase effectiveness.

When do you anticipate we might need the support of Intelligent Management?

We are happy to work with your company or organisation when the HR department, or another management team, may not have the resources to handle situations outside the usual corporate or organisational parameters such as:

• Managing stress within departments
• Managing mismatched teams or individuals

Our work enables healthy companies and organizations to make changes to improve their performance further, by

• Communicating clear and relevant messages, internally and externally during times of merger, acquisition or product launch, as companies change shape or direction
• Supporting individuals who are not coping with change

And specifically what do you address?

Intellligent Management assists in challenges around:

• Relationships and communications
• Team and individual development
• Mediation and conflict resolution
• Managing cultural change and mentoring
• Effective leadership
• Stress management

How do you work within a company or organization? One to one? Within a team?

Both. We are experienced in working one to one at the most senior level often dealing with some extremely sensitive management issues. We also provide a forum for groups of managers by way of a safe place where they can to talk about what is happening in the organisation, i.e. what they may be grappling with and what challenges and difficulties occur. Unlike the usual type of training workshop, this period is ring-fenced and tailor-made to address their specific issues.

Why would we use Intelligent Management? What makes you different from other training companies?

The key skills of the Directors provide a unique combination to deliver their services jointly. Simon Halford is a qualified psychotherapist who appreciates the importance of therapeutic counselling of individuals to understand them. His customers testify to his rare ability to understand strategic corporate challenges, as well as the needs of individuals. Nick Keith’s background in running his own business in Corporate Communications gives him insight both into business management and the importance of internal and external effectively targeted communication.

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